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Service On Purpose: The Intentional Plan, Step 1: Know Thy Customer

Creating an Intentional Plan to Provide Service on Purpose Step 1: Know Thy Customer Every company wants to provide great service, but when your competition is everywhere your customer does business, how do you know what a great experience…

Service on Purpose: Ensuring Loyalty by Design

Service on Purpose: Ensuring Loyalty by Design I had the opportunity to be the customer service topic presenter at the annual conference of the RI Assisted Living Association last week. It was a fantastic experience. What a great group…